Gaming supervisors and gaming managers oversee the gaming operations and personnel in an assigned area. They circulate among the tables and observe the operations to ensure that all of the stations and games are covered for each shift and that workers and gamblers adhere to the rules of the games. Gaming supervisors and gaming managers often interpret or explain the operating rules of the house to patrons who may have difficulty understanding the rules. Periodically, they address complaints about service.
Gaming managers also have additional responsibilities beyond those of supervisors. For example, gaming managers prepare work schedules and station assignments for their subordinates. They are responsible for interviewing, hiring, training, and evaluating new workers.
Description Sources
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook